Jan. 19, 2022

The Challenge of Frontline Operations

The Challenge of Frontline Operations

Today our guest is Jason Dietrich, Head of Commercial Operations, Tulip (@tulipinterfaces), for episode 73 on Augmented Podcast (@augmentedpod). Augmented reveals the stories behind the new era of industrial operations, where technology will restore the agility of frontline workers. Technology is changing rapidly. What’s next in the digital factory? Who is leading the change? What are the key skills to learn? How to stay up to date on manufacturing and industry 4.0? Augmented is a podcast for industrial leaders, process engineers and shop floor operators, hosted by futurist Trond Arne Undheim (@trondau), presented by Tulip, the frontline operations platform.

In this conversation, we talk about the following: What is frontline operations? What are the specific needs industrial companies have when they want to digitize their operations? What are some key Tulip use cases? What will industrial operations look like over the next decade?


Trond's Takeaway
Frontline operations is an increasingly crucial business function whereby a function that previously was considered back office or lower priority, that of the industrial worker, receives increased attention. When the frontline gets digitally augmented and managerially supported, workers feel empowered just like white collar knowledge workers with desks. Connecting machines to serve people, simplifying technology implementation, operators can carry the key task of uniting industrial production with consumption needs. Over time, this might eradicate inefficiencies in the supply chain. This development will not only shape industrial operations over the next decade, in some companies, it is already in place.

Thanks for listening. If you liked the show, subscribe at Augmentedpodcast.co or in your preferred podcast player, and rate us with five stars. If you liked this episode, you might also like episode 50, The Last Mile of Productivity, episode 49, Lean manufacturing in the USA, and episode 41, Scaling Software Movements. Hopefully, you'll find something awesome in these or other episodes. If so, do let us know by messaging us, we would love to share your thoughts with other listeners. 

The Augmented podcast is created in association with Tulip, connected frontline operations platform that connects the people, machines, devices, and the systems used in a production or logistics process in a physical location. Tulip is democratizing technology and empowering those closest to operations to solve problems. Tulip is also hiring. You can find Tulip at Tulip.co

Please share this show with colleagues who care about where industry and especially industrial tech is heading. To find us on social media is easy, we are Augmented Pod on LinkedIn and Twitter, and Augmented Podcast on Facebook and YouTube:

Augmented--industrial conversations that matter. See you next time. 

Jason Dietrich Profile Photo

Jason Dietrich

Head of Commercial Operations at Tulip

Jason is a Senior Leader with a proven ability to manage and grow a complex global solutions business. He has led teams focused on software and hardware solutions to help industrial companies become more productive and efficient. His experience covers from the Edge to the Enterprise. He has managed businesses greater than $150MM in annual revenues with responsibilities including sales, pre-sales, marketing, operations and services delivery. Previously, he was a process engineer at Merck, transitioned to selling software in the HMI and MES markets, sold MES systems for 15 years at AVEVA, then ran Thingworx global sales. Jason is a chemical engineer from with an MBA, both from Lehigh.